Conflicts and problem solving

To whom it is intended

  • Managers at all levels
  • All employees who want to improve their conflict resolution skills


Conflicts are an integral part of every organization's work, but they can do great harm to the business. Conflicts disrupt interpersonal relationships and consume the most significant resource - people. Every conflict and problem carries with it a great potential for positive change, which is why it is important for employees to learn how to constructively resolve conflicts and effectively manage problems.

The programme

  • The importance of communication in business
  • Types of business communication
  • Business communication methods
  • Communication barriers and overcoming them
  • Basic rules for giving feedback
  • Conflict recognition at work
  • Conflict types
  • Conflict behavior styles
  • Orientations in conflict resolution
  • Constructive conflict resolution